|
RCE Public Statements
Confidentiality Policy Statement
Ruby Canyon Engineering (RCE) treats as strictly confidential
all information obtained or produced in 3rd party validation and
verification (V/V) assessments. Except as required by witness audits
and accreditation assessments by accreditation bodies such as ANSI
or oversight authorities of GHG programs, RCE will not disclose
to a third party, without a client’s prior written consent, any
information that comes into its possession, the possession of its
employees, or affiliates in the course of client engagements. Where
disclosure is required by a relevant reporting program, RCE will
give timely notification to its clients prior to any release of
information to the public domain. RCE uses a Confidentiality and
Non-Disclosure Agreement to safeguard client’s confidential information.
Impartiality Statement
RCE realizes that impartiality is critical to the
credibility of the work that it performs and the need to ensure
that decisions are made based on objective criteria. To safeguard
impartiality in its client engagements, including its 3rd party
V/V activities, RCE has established a procedure to evaluate risks
to impartiality and potential conflicts of interest (COI). As part
of client pre-engagement activities, RCE conducts a thorough review
to identify risks to impartiality and potential conflicts of interest
through the completion of an internal COI test. If risks are identified,
RCE assesses the level of risk associated with the potential threat.
Risks are classified as low, medium, or high. High-risk engagements
are not pursued. Medium risk engagements are further evaluated to
determine how RCE is able to effectively mitigate or avoid the risk.
Furthermore, RCE requires all V & V team members to attest to
impartiality by signing a project-specific COI certification form.
In addition to protecting impartiality, RCE ensures
the objectivity of its V/V activities through adherence to engineering
principles and the application of auditing and verification best
practices, including reliance upon evidence in the development of
statements regarding GHG assertions.
Appeals Resolution and Complaints Handling
Statement
RCE has an established process to resolve appeals and handle complaints that arise during the provision of 3rd party validation and verification (V&V) services and non-V&V services, including disagreements with a validation or verification statement. This process is administered by the Internal Auditor, who is independent from the verification team and process. The Internal Auditor will select a Project Investigator from one of the lead verifier/senior reviewers on the RCE staff that is independent of the validation or verification to investigate all validation or verification related appeals and complaints.
If a complaint is not related to a validation or verification service, the Internal Auditor will select a member of Senior Management that is not involved with the subject of the complaint to handle the investigation.
The RCE Internal Auditor will provide the name and title of the RCE personnel selected to investigate the appeal or complaint and a detailed description of RCE’s appeals and complaints process from RCE’s Validation and Verification Policies and Procedures to the company or person submitting the appeal or complaint.
If you would like to file an appeal or submit a complaint related to RCE’s 3rd party V&V services or submit a non-V/V complaint, please contact the RCE Internal Auditor at eduncan@rubycanyoneng.com
Please include in your submission:
- The client’s name and contact information
- The nature of the dispute (i.e. appeal or complaint on grounds of X, etc.)
- The resolution sought
V&V related submissions will be reviewed by a Project Investigator who is knowledgeable in the relevant sector and GHG program. Non-V&V related complaints will be reviewed by an independent member of the Senior Management.
The RCE IA will send a formal notice of the outcome of the investigation to the company or person(s) who lodged the verification-related appeal or complaint. If the complaint is non-V&V related the selected member of RCE senior management will provide a formal notice of the outcome of the investigation to the company or person(s) who lodged the non-verification complaint.
|
